Plugin Support

What Is Support

All of our items come with 6 months of included support and free lifetime updates for your plugin. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via the contact form and still have access to our online documentation and video tutorials.

What Support Covers

Support covers any questions about how to use the plugin. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your plugin, we suggest enlisting the help of a developer. For a more detailed explanation of what support does and does not cover check out Envato’s support definition and guidelines for buyers.

How To Renew And Extend Support

You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s Extending and Renewing Item Support article.

Step 1: Go to your CodeCanyon Downloads page and locate your Aardvark purchase, where you will see how many months of support you have remaining.

Step 2: Click the Extend Now link and it will redirect you to the Ultimate Reviewer plugin’s item page.

Step 3: On the right hand side, click the Extend Now and Save button and you will be redirected to the checkout page.

Step 4: Confirm your payment details and follow the on screen prompts to finish purchasing the extension.