Before You Submit A Ticket

Before you submit a support ticket please try the following three steps to diagnose your issue. In most cases this usually fixes the problem or at least makes it much easier for us to solve them.

1. Latest Version Of The Plugin

Please update to the latest version of the Ultimate Reviewer plugin and WPBakery Page Builder plugin as this will likely fix your issues. We will not look at any issues if you haven’t updated the these plugins.

The latest version of this plugin is shown in the changelog. To find out what version you are using go to your dashboard and click Ultimate Reviewer > Status where you’ll find the version number.

To update the plugin see Updating The Plugin and to update the WPBakery Page Builder plugin see WPBakery Page Builder.

2. Deactivate Other Plugins

If the Ultimate Reviewer plugin update doesn’t resolve the issue disable all other activated plugins (except the plugins that are needed to test the issue). If this fixes your issue this means Ultimate Reviewer is not causing the issue. Reactivate the plugins one by one or in groups so you can identify which plugin(s) are causing the problem.

3. Switch Themes

If deactivating all plugins doesn’t resolve the issue, activate the default Twenty Seventeen theme. If your site has visitors you can use the Theme Test Drive plugin so your users don’t see the theme you’ve switched to.

If the issue no longer occurs this means the theme is likely causing the issue, in which case you should contact the support team for the theme you are using.

If this issue is being caused by Ultimate Reviewer please open a support ticket.